Question 1

What is ZGRAIA?

Accepted Answer

ZGRAIA is a Ukrainian brand that creates womenswear. We combine quality, style and attention to detail to make pieces you want to wear and use every day.

Question 2

Where are ZGRAIA products made?

Accepted Answer

All ZGRAIA products are made in Ukraine. We oversee every stage of production to ensure the appropriate quality of each piece.

Question 3

What materials are the products made from?

Accepted Answer

Depending on the particular piece, ZGRAIA products are made from quality, practical materials chosen with the purpose and characteristics of each model in mind. The exact composition is stated in the description of the relevant product.

Question 4

How do I choose the right size?

Accepted Answer

To choose the right size we recommend using our size chart. Take your measurements and compare them with those given in the table. If you are hesitating between two sizes, write to us and we will help you pick the best option.

Question 5

How should I care for ZGRAIA pieces?

Accepted Answer

We recommend following the care instructions given on the label or in the description of the particular piece. Proper care will help preserve the shape, colour and appearance of the piece for a long time.

Question 6

How do I place an order on the site?

Accepted Answer

Choose the piece you want, select the size and add it to the cart. Go to checkout, fill in the required contact details and choose a convenient delivery and payment method. Once the order is confirmed we will contact you to process it.

Question 7

What payment methods are available?

Accepted Answer

You can pay for your order online by bank card or by another available method offered during checkout on the site.

Question 8

Can I pay for the order on delivery?

Accepted Answer

No. At present a ZGRAIA order can only be placed with payment in full through the site. Payment on delivery is not available.

Question 9

How long does delivery take?

Accepted Answer

Delivery time depends on the chosen method and the destination city and is determined by Nova Poshta. You can check the current estimate during checkout or in the Nova Poshta app.

Question 10

Where do you deliver?

Accepted Answer

ZGRAIA orders are delivered throughout Ukraine via Nova Poshta — to a branch, a parcel locker or to your address. International delivery via Nova Poshta is also available. The terms and timings of international delivery depend on the destination country.

Question 11

How do I track my order?

Accepted Answer

Once your order has been dispatched you will receive an express waybill number (TTN). You can use it to track the parcel in the Nova Poshta app or on their website.

Question 12

Can I return or exchange an item?

Accepted Answer

Yes, an item can be returned or exchanged in accordance with the terms set out in our return and exchange policy. The item must be in proper condition, with no signs of use and with the tags and packaging intact. To arrange a return or exchange, contact our support team.

Question 13

How long does an exchange or return take?

Accepted Answer

The time needed for an exchange or return depends on how quickly the item reaches us and on the inspection after we receive it. Once we have received and checked the item we will process the exchange or the refund. Our support team will tell you the exact timing when your request is opened.

Question 14

What should I do if the item arrived with a defect?

Accepted Answer

If you received an item with a defect, do not use it and contact our support team. Send us a photo or video of the defect — we will certainly look into the situation and help resolve it.

Question 15

Can I order a custom design or size?

Accepted Answer

Yes, we can make a piece to a custom design or size. Such an order is paid for separately and the price depends on the complexity and the scope of the work. To check whether it can be made and at what price, contact our manager.

Question 16

Does ZGRAIA offer gift certificates?

Accepted Answer

ZGRAIA gift certificates are not available at present. We will certainly let you know if that changes.

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